Terms and Conditions

Effective Date: 20/12/2024

Welcome to Piegon ("we," "us," or "our"). These Terms of Service ("Terms") constitute a binding agreement between you ("User," "you," or "your") and Piegon and govern your use of our platform, website, and related services (collectively, the “Services”). By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our [Privacy Policy] and any additional terms and conditions referenced herein or provided by us in connection with the Services.

If you do not agree to these Terms, you must immediately discontinue use of the Services.

1. User Responsibilities

1.1 Compliance with Laws and Policies

Users agree to use the Services in full compliance with all applicable local, state, national, and international laws, regulations, and standards. Users are solely responsible for their use of the Services and any content they generate, transmit, or distribute through the Services.

1.2 Prohibited Activities

You must not:

• Use the Services to send spam, unsolicited commercial communications, or any other prohibited content.
• Distribute malicious software, viruses, or engage in hacking or other malicious activities.
• Send messages without a valid unsubscribe link or in violation of the CAN-SPAM Act, GDPR, or other applicable regulations.
• Use the Services for any fraudulent, deceptive, or otherwise unlawful purposes.

1.3 Accuracy of Information

Users must ensure all information provided during registration and use of the Services is accurate, complete, and kept up to date. This includes billing information and contact details.

2. Account Termination

2.1 Termination for Cause

We reserve the right, at our sole discretion, to suspend, restrict, or terminate your access to the Services without notice if you:

• Violate any provision of these Terms.
• Engage in abusive, unethical, or illegal activities using the Services.
• Harm or attempt to harm our platform, reputation, or other Users.

2.2 Termination by User

You may terminate your account at any time by contacting our support team at [Support Email]. Termination does not relieve you of any outstanding obligations under these Terms, including payment obligations.

2.3 Post-Termination

Upon termination, your account will be deactivated, and you will no longer have access to the Services. We may, but are not obligated to, retain your data for a reasonable period in accordance with our [Privacy Policy]

3. Service Limitations

3.1 No Guarantee of Availability

We strive to provide reliable Services, but we do not guarantee continuous, uninterrupted, or error-free operation of the Services. The Services may be affected by factors beyond our control, including but not limited to third-party service failures, maintenance activities, and acts of God.

3.2 Disclaimer of Warranties

The Services are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

4. Liability

4.1 Limitation of Liability

To the fullest extent permitted by law, Piegon, its officers, employees, agents, affiliates, and licensors will not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising out of or related to your use or inability to use the Services, even if we have been advised of the possibility of such damages.

4.2 User Responsibility

You agree to indemnify, defend, and hold harmless Piegon from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from your use of the Services or any breach of these Terms.

5. Payment Terms

5.1 Fees and Charges

Our pricing is based on a lifetime billing model and usage. Payment must be made in accordance with the billing terms presented at the time of subscription or purchase.

5.2 Refund Policy

Piegon offers a 30-day refund policy for all eligible purchases. If you are unsatisfied with the Services for any reason, you may request a refund within 30 days of the initial purchase date. Refunds will not be granted after the 30-day period has elapsed.

To request a refund, please contact us, providing your account details and reason for the refund request. Refunds will be processed within 7–10 business days after approval.

6. Governing Law and Jurisdiction

These Terms and any disputes arising out of or related to them shall be governed by the laws of Belgium, excluding its conflict of law provisions. For Users in the European Union, these Terms shall comply with the laws of your country of residence to the extent required by mandatory consumer protection laws.

7. Modification of Terms

7.1 Changes to Terms

We reserve the right to amend these Terms at any time. Amendments will become effective immediately upon posting on our website, with a notice provided to Users via email or through the Services.

7.2 User Acceptance

Continued use of the Services after the effective date of any amendments constitutes your acceptance of the revised Terms.

8. Consumer Protection (US & EU)

8.1 US Consumer Rights

Users in the United States retain all rights afforded under applicable consumer protection laws, including the right to dispute charges with their payment provider.

8.2 EU Consumer Rights

Users in the European Union have the following rights:

• The right to cancel your subscription within 14 days of purchase without providing a reason.
• The right to request a refund for Services not rendered in accordance with EU consumer laws.
• Access to an alternative dispute resolution mechanism for unresolved issues.

9. GDPR Compliance

9.1 Data Protection

Piegon processes personal data in compliance with the General Data Protection Regulation (GDPR). We implement technical and organizational measures to ensure the security and confidentiality of your data.

9.2 Data Subject Rights

As an EU User, you have the following rights under the GDPR:

• The right to access your personal data and request corrections or deletions.
• The right to restrict or object to data processing.
• The right to data portability.
• The right to lodge a complaint with your local data protection authority.

9.3 Lawful Basis for Processing

Piegon processes personal data based on your consent, our contractual obligations, legal requirements, and legitimate business interests.

9.4 Data Requests

For data-related inquiries or to exercise your GDPR rights, contact us at [email protected]

10. Miscellaneous Provisions

10.1 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

10.2 Entire Agreement

These Terms, along with our [Privacy Policy], constitute the entire agreement between you and Piegon concerning the use of the Services.

10.3 No Waiver

Our failure to enforce any provision of these Terms shall not be deemed a waiver of such provision or the right to enforce it at a later time.

10.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without prior written consent from us.

For any questions or concerns about these Terms, please contact us at [email protected]